Job Summary: Seeking an AI Architect to lead retail AI initiatives — bridging tech and operations to deploy predictive, generative, and ML solutions that enhance customer experience, optimize supply chains, and drive revenue.

Job Description:

Omni-Channel Customer Experience & Personalization

• Develop and scale AI-driven personalization engines for our Omni-Channel platform and mobile app.
• Oversee the implementation of conversational AI to improve customer service and post-purchase support.
• Optimize in-store layouts, track customer behaviours, and enhance the brick-and-mortar shopping experience.
• Act as a subject matter expert and responsible for designing the architecture of technical solutions, developing and implementing new features and changes/enhancements, providing technical support and issues resolution.
• Perform customisation with an in-depth understanding of code structure, extension a...