Key Responsibilities:

• Develop Customer Engagement strategies based on market trends and competitive analysis, focusing on regions with high potential and low customer churn
• Accountable for boosting After Sales Service performance, thereby expanding customer market share
• Oversee workshop capacity and meet established targets related to job orders and service throughput
• Assess individual customer requirements and deliver services that surpass expectations
• Guarantee customer satisfaction by ensuring quality and timely completion of work
• Enhance customer loyalty and retention by providing continuous care and attention
• Supervise all service department staff and evaluate their performance
• Promote Customer Engagement events organized by Royal Enfield well ahead of time to generate market excitement
• ...