Job Summary

Responsible for overseeing multiple outlets to ensure smooth daily operations, strong sales performance, and high service standards. This role focuses on driving profitability, managing teams, and ensuring operational excellence across all assigned outlets.

Key Responsibilities

• Oversee daily operations of designated outlets, ensuring operational efficiency and profitability
• Drive and achieve monthly sales targets; monitor performance and implement improvement strategies
• Ensure consistency in service quality, product standards, and overall customer experience
• Lead, train, and motivate Outlet Managers and staff to achieve sales targets and customer satisfaction
• Manage manpower planning, recruitment, and staff scheduling to optimise productivity
• Handle customer feedback and resolve issues promptly in a professional manner
• Conduct regular o...