Operations & People Oversee daily operations across 67 restaurant branches Lead, coach, and motivate Branch Managers, Supervisors, and Restaurant Teams Conduct performance reviews, inductions, and implement Performance Improvement Plans (PIPs) Drive team performance across three metrics: Grow People, Grow Customers & Grow Business Commercial Grow outlet turnover by at least 40% per annum Achieve monthly balanced scorecard performance of at least 75% and NPS score of 80% Drive sales, average spend, and conversion to improve margins and profitability Manage daily staff briefings, product merchandising, and stock loss reduction Support new outlet openings in line with brand standards Marketing Plan and direct outlet-level marketing efforts in coordination with the Brand Manager Develop loyalty and retention strategies to maximize revenue Create co-branding partnerships and initiate brand promotions Handle first-level customer complaints and conduct scheduled key customer meet...