Architect (ATC) - CREQ194960 Description JIRA and Confluence
ITIL
Service Management
Process Improvement
Problem Solving
Communication Skills
Stakeholder Management
Good to have:
Basic Cloud Computing Knowledge
Agile Ways of Working (Scrum, SAFe)
Supporting ITSO on day-to-day basis in the following areas:
Incident Management
Filling in outage reports
Participate in Major Incident Management Reviews (alongside with SRE Team Proactive engagement with the engineering teams to plan and schedule
Infrastructure patch related activities within the sprint execution.
Ensure there is clear communication and act as a liaison between all involved
parties for a smooth rollout of infrastructure changes while ensuring service stability. Capacity Management reviews and onboarding to necessary tools
Ensure there is proactive alerting in place to alert any capacity related issues. In case of any additional capac...