Network Support Incident Management Change Managment Moves, Adds, Changes +6 Years of experience in the networking área. -OSI and TCP/IP Model -Vlan -Spanning tree protocol -Port Channels -Trunk 802.1q -VTP Advanced configuration/troubleshooting Layer 2 switches Advanced configuration/troubleshooting Layer 3 switches -Static routing -Dynamic routing oOSPF oBGP oEIGRP -NAT -HSRP -NAT -ACL -Port Forwarding -State full Inspection -DMZs -VPN oL2L oRemote Access Advanced configuration/troubleshooting Firewalls Advanced configuration/troubleshooting of Load balancers -VIP -Load Balancing methods -Pool of servers -Persistence -SSL offload Capable of identifying, resolve and recommend industry best practices in terms of Network design and architecture. Capable to provide deep problem analysis and Root Cause Analysis