We are seeking APS5 Redress Officers to join a Federal Government department located in Greenway ACT. This labour hire contract is up to months, which includes paid leave and .4% superannuation.

The Scheme is a high priority for the Government and the department, with the ongoing commitment to continually improve outcomes for survivors. The Scheme interacts with survivors to provide an outcome that can make a real difference in people’s lives. The department is committed to the success of the Scheme and developing high performing staff who provide empathetic, survivor focused, trauma informed support.

Job Purpose:

The Operations and Outcomes Branch is responsible for managing the end-to-end process for applications made under the National Redress Scheme and act as a first point of contact for the Scheme through the National Information Line. This includes liaising with applicants over the phone, receiving, validating and progressing appl...