7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162

CarMax, the way your career should be!

General Summary:

Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Principle Duties and Responsibilities:

+ Providing exceptional service throughout the customer's experience.
+ Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
+ Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
+ Serving as an advocate for CarMax by sharing what makes us the smart choice.Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.The ability to cope with pressure, difficult situations and bounce back to present th...