Description Summary

This role is responsible for coordinating resident access and appointment activity across the MDU program to support efficient progression from customer readiness through to installation delivery. The Appointment Scheduler acts as the central scheduling point for booking, confirming, rescheduling and tracking customer appointments, ensuring residents, installers and internal teams are aligned to approved dates and access arrangements.

About the Role

Reporting to the MDU Lead, the role supports the smooth handover from engagement and readiness activity into operational delivery bymaintainingaccurateschedules, confirming appointment requirements, issuingremindersand coordinating changeswherecustomer,siteor delivery conditions shift. The role also supports the customer booking portal by monitoring booking activity,identifyingexceptions, managingoutliersand intervening where manual coordination isrequired. This helps redu...