Overview

The Applied Customer Solutions Manager (ACS) position is primarily tasked with the translation of research data, laboratory data and services into actionable solutions, executed at customer level through a focused team of technical support specialists. The ACS manager drives a team of specialists that has direct contact with our customers to perform assessments, determine customer needs and support through the sales team the development of appropriate application solutions.

The ACS Manager will also collaborate with the R&D, KAS and laboratory department to unlock the value of data, provide strategic direction for service development, and implement optimized, customer-focused solutions together with sales managers and technical service managers at our customers.

Responsibilities

• Responsible for effectively collaborating and communicating with R&D, Sales and Marketing teams, as well as cross-functional teams to:
  • Collabora...