**ASCEND Program Information:**


Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform, customer experience (CX) and commercial engagement platform (CEP).


The new platform, to be rolled out to Alabama Power, Georgia Power and Mississippi Power, will be implemented in phases. Currently, we are building an ASCEND organization dedicated to helping the electric operating companie...