Responsibilities

• The Application Support Senior Analyst provides technical and business support for users of Citi applications, offering quick resolutions to app issues, driving stability, efficiency and effectiveness improvements.
• Maintains application systems that have completed the development stage and are running in daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures that storage and archiving pr...