Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi applications, offering quick resolutions to app issues, driving stability, efficiency and effectiveness improvements.

Maintains application systems that have completed the development stage and are running in daily operations of the firm.

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

Start of day checks, continuous monitoring, and regional handover.

Perform same day risk reconciliations.

Develop and maintain technical support documentation.

Identifies ways to maximize the potential of the applications used.

Assess risk and impact of production issues and escalates to business and technology management in a timely manner.

Ensures that storage and archiving procedures are in place...