Location
Stow
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
**INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)**
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS — the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.
**This is an** **on-site** **role located in Stow, Ohio.**
**Key responsibilities**
+ Lead and manage the day-to-day application support team that provides Tier 1–3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.
+ Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate ...
The Applications Support Manager for MDBS will lead the support, maintenance, and continuous improvement of MDBS — the sales and franchise operations application used by Matco franchisees. This role is responsible for ensuring high availability, excellent user experience, timely incident resolution, effective change management, and close collaboration with product, development, and franchise stakeholders to maximize system reliability and business value.
**This is an** **on-site** **role located in Stow, Ohio.**
**Key responsibilities**
+ Lead and manage the day-to-day application support team that provides Tier 1–3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff.
+ Serve as primary escalation point for critical incidents affecting franchise sales, ordering, pricing, commissions, and reporting; coordinate incident response and communicate ...