Why This Job Is Exciting

You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.

How Support Works at Innovatrics

• L1: Support team (you) — triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)
• L2: System Engineers & Solution Delivery Managers — deeper troubleshooting, deployments, complex analysis
• L3: Engineering — product-level fixes and advanced technical resolution

In Your First Month, You'll

• Learn the supported solution, customer context, and how our L1/L2/L3 support model works
• Shadow ticket handling, environment checks, and incident troubleshooting in real production setups
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