Job Summary/ Job Opportunity: We are seeking a proactive and customer-oriented L1 Service Desk Analyst with 3–5 years of experience in application support, insurance operations support, or IT service desk environments. The candidate will be responsible for providing first-level support for insurance applications and operational processes, performing ticket triage, troubleshooting issues, supporting JML activities, and coordinating with business stakeholders and application support teams. The role requires strong communication skills, SLA-driven support experience, and the ability to work in a fast-paced production support environment supporting global users. Position : Service Desk Analyst – Insurance Application Support Location : Gurugram / Noida Hybrid Office Presence & Shift Coverage : Willingness to work in rotational shifts aligned to customer support coverage. Coverage window may extend across business hours and overlap support based on client operational requirements. Weekend/o...