Join the Government Services Integration Cluster as an Application Support Specialist, delivering technical expertise and support to enhance systems and applications. Your role will involve troubleshooting issues and managing integrations.
In this specialist role, you will utilize over two years of experience in ITIL Service Management and operational support. You will provide technical assistance to internal teams and external clients while maintaining queries and resolutions databases. Your focus will include training users and developing comprehensive reports to support business efficiency.
Key Responsibilities:
• Provide technical support for applications and systems
• Manage ticketed queries and maintain resolution databases
• Assist with system integrations and upgrades
• Conduct training sessions for staff on applications
• Develop reports from various database inputs
Requirements:
• 2+ years in ITIL Service Management
• Experience with middleware a...