The Application Support Specialist provides technical and functional support for healthcare

software systems (such as EHR/EMR and related clinical/administrative applications), ensuring

optimal performance, user satisfaction, and compliance with healthcare standards. This role

serves as a key liaison between clinical users, IT teams, and external vendors to troubleshoot

issues, train users, implement updates, and continuously improve application usability.

Key Responsibilities

Technical & User Support

• Respond to and resolve application support requests from clinical, administrative, and
• operational users in a timely manner.
• Troubleshoot software issues, diagnose root causes, and escalate complex problems
• when necessary.
• Provide Tier 1 and Tier 2 application support across systems such as EMR/EHR, practice
• management tools, and other clinical applications.