Position: Project Manager – RE Operation

Band/Salary: Band E (21 – 29.50 LPA)

Location: UIDAI Technology Centre, Bangalore(Through GA Digital Web Word Private Limited)

Educational Qualification:

BE/B.Tech / MCA / Engineering

Experience:

- Minimum 10 years with at least 7 years in L1/L2/L3 support management

- ITIL certification preferred

- Experience with Service Desk/CRM tools

- Experience managing cloud-hosted applications

Key Responsibilities:

- Manage Resident Enrolment Operations and citizen-facing applications

- Monitor and resolve incidents, service requests and CRM cases

- Coordinate with multiple stakeholders

- Manage MIS reports, dashboards and SLA compliance

- Handle escalations and long-pending grievances

- Guide L1/L2/L3 ...