Application Support Manager
London | Hybrid Working
12-Month FTC
The Opportunity
An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment.
This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems.
You’ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service.
Key Responsibilities
* Lead and develop a team providing 2nd and 3rd Line Application Support services.
* Ensure the availability, performance, and reliability of business-critical applications.
* Act as the senior escalation point for complex technical issues and major...