About the Role

We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products.

Key Responsibilities

• Oversee day-to-day support operations, including manpower planning and incident management.

• Ensure SLAs, KPIs, and productivity targets are met.

• Manage the OTRS ticketing system and escalation processes.

• Monitor system and product health and drive timely issue resolution.

• Lead resolution of complex technical issues and continuous improvement initiatives.

• Collaborate with product, engineering, and vendor teams.

• Provide technical and product training when requi...