SUMMARY:
When software breaks, you don’t. When customers panic, you lead.

POSITION INFO:

Job Description:

• Ever Been the One Who Saves the Day at 4:57pm?
• My client is looking for a Support Superhero for software that actually matters - the kind that runs real operations, not just dashboards
• You’ll lead a distributed support team, handle escalations that can’t wait, and work closely with developers, QA, Operations, and Product teams to keep production systems steady. You’ll manage helpdesk flow, afterâhours readiness, customer communication, and highâpressure incidents, then turn recurring chaos into cleaner processes and better outcomes.

• You’ve led teams before, setting expectations, coaching under pressure, and keeping performance high when things get noise

• You’ve spent several solid years deep in the world...