📍 Local Job Near You
Application Support Lead (Bank, Permanent)
GMP RECRUITMENT SERVICES (S) PTE LTD
📍
singapore, Singapore
Location
singapore
Posted
June 07, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities
- Own and Manage L3 Support Issues : Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high‑severity incidents.
- Coordinate with Internal and External Teams : Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data/config changes, and recovery planning.
- Lead Operational Planning and Support Roster : Maintain offshore support schedules, ensure holiday/weekend/critical period coverage, and manage shift assignments.
- Oversee Change and Release Management : Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
- Drive Incident and Problem Management : Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross‑team deployments and communications.