**Role Description**

The Applications Support Leads (C12) is a seasoned technical professional responsible for providing end‑to‑end application support for Citi’s strategic platforms, with a strong focus on Non‑Production environments (DEV / SIT / UAT ) and DevOps-enabled delivery models.

This role applies in‑depth disciplinary knowledge to support complex applications, contributes to continuous improvement of operational processes, and partners closely with Development, DevOps, Quality Assurance, Infrastructure, and Release Management teams. The individual demonstrates strong analytical, problem‑solving, and communication skills, and operates with a moderate level of autonomy while influencing outcomes through expertise and judgment.

The role has a direct impact on application stability, release readiness, testing effectiveness, and time‑to‑market, ensuring that technology platforms meet business expectations and Citi’s risk and control standards.

*...