Job Summary:

We are seeking a skilled and proactive Level 2 POS Support Engineer to provide advanced technical support for Retail Point of Sale (POS) systems. The ideal candidate will have hands-on experience with IIS servers, Oracle and MySQL databases, Kubernetes clusters, and Linux environments. This role is critical in ensuring seamless store operations by diagnosing and resolving complex POS issues, managing system monitoring, and driving continuous improvement in support processes.

Key Responsibilities:

Act as the escalation point for Level 1 POS issues and provide advanced troubleshooting support for POS hardware, software, and network problems.

Perform backend diagnostics using Oracle SQL and MySQL queries to analyze and resolve transaction/data-related issues.

Manage and monitor IIS web servers and deployed POS applications for performance and availability.

Execute Linux basic commands to p...