Application Support

Maintaining and improving performance and availability of all clients web applications and platform.
Leading high impact incident investigation and recovery in collaboration with various technology teams.
Providing technical assistance in guiding the team for incident resolution.
Leading continuous improvement of applications in collaboration with technology teams
Leading the production readiness of new programs by engaging with Business and Technology teams.
Ensuring non-functional requirements are covered as part of project lifecycle
Regular review of changes impacting WI business and aligning required support
Leading Problem management for Incident resolution
Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
Liaison with other...