Major Responsibilities:

Handle L1/L2 production support tickets
Perform basic SQL queries for data verification and fixes
Execute database scripts during issue resolution
Monitor SQL jobs and alerts
Perform initial troubleshooting and root cause analysis
Escalate complex issues to development or infra teams
Support application releases and deployments

Key Competencies:

2+ years of experience in Microsoft SQL Server
Basic to intermediate knowledge of T-SQL
Experience with SELECT, INSERT, UPDATE, DELETE
Understanding of joins, stored procedures, and views
Experience in production support environment
Familiarity with SQL Server Management Studio (SSMS)
Preferred Skills
Knowledge of SQL Server backups and jobs
Exposure to banking or financial applications
Soft Skills
Good analytical and troubleshooting skills
Strong communication and teamwork abilities
Ability to work in a Shift or support environment.