We are looking for a team member with strong SQL skills, familiarity with databases (Oracle), and the ability to deliver a positive customer experience. Candidates must be comfortable in a fast-paced environment and manage the delivery of customer impacting fixes within SLAs.

The position maintains service excellence through understanding and appropriately applying the correct program knowledge that supports our external customers. This position specifically relates to production claims that keep customers from being serviced seamlessly. The position would best be served by a person with pre-existing development experience with a CRM, call flow, or self-service claims portal application. Knowledge of insurance and claims process beneficial. The position requires relationship building with internal partners. The team serves as a bridge between customer service and technology teams

The Team’s Essential Function

• s:Perform issue re...