Application Support Engineer – Role Overview

Location: Helsinki, Finland • Business Unit: ENGNE • Compensation: Competitive (including bonus)

Key Responsibilities

Application Support & Maintenance

• Provide L2/L3 application support for enterprise applications running in production and non-production environments.
• Monitor application health, investigate system issues, and ensure stable day-to-day operations.
• Troubleshoot and resolve incidents related to application functionality, batch processing, middleware, integrations, and database performance.
• Analyze recurring issues and implement sustainable fixes to improve platform stability.
• Perform root cause analysis (RCA) and contribute to problem management activities.
• Support defect fixes, minor application enhancements, and technical improvements as required.

PHP Application Support

• Support and ma...