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Job Description
Key Objective
Providing application delivery support to meet business need global/regional based.
Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.
Design and implementation of support processes using ITIL best practices.
Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Responsibilities
Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.