Description
We are looking for an Applications Engineer to join the Fauna Robotics support team. This role is hands-on technical problem-solving combined with operational ownership that helps the team scale. You will be a primary point of contact for customers experiencing issues with Fauna robots in the field, responsible for diagnosing problems that span hardware and software, and driving those issues to resolution with a high degree of independence. You will take active ownership of building and improving support infrastructure: establishing the tools, processes, documentation, and feedback loops that the team needs as our customer fleet grows.

You will work directly with highly technical customers including engineers, scientists, and researchers, conducting troubleshooting across mechanical, electrical, and software systems and driving issues to root cause and resolution.

You will work as part of a cross-functional support team that includes field engineers and...