Overview

The Application Support Analyst role is responsible for providing second level support to users associated with operating relevant application software. This role includes providing technical maintenance and support services within agreed service levels and maintaining user documentation.

Responsibilities

• Maintaining accurate log entries of faults with resolution and communication according to Service Level Agreements.
• Ensuring all software installations and routine upgrades are implemented according to Service Level Agreements.
• Providing ad hoc reporting as directed by Datacom management.
• Working on tasks as assigned by Team Leader.
• Participating in ongoing team training.
• Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
• Providing an effective interface between users and product delivery te...