Application Support / SQL / JIRA / ITIL

Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.

KEY SKILLS:

THE ROLE:
You will be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are met. You will escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. You will carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary ...