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Job Description
At
ASTEK Iberia, we are looking for a
Application Production Support
to join a leading company in the
banking sector. You will play a key role in ensuring system stability, maintenance, and continuous improvement of critical banking systems.
Main responsibilities:
Production support for core banking applications / Application maintenance (corrective and evolutive).Deployments and testing for new projects.Obsolescence management and patching activities.Handling user requests and internal client support.Supporting both On-Premises solutions and third-party SaaS solutions.Answering product-related queries, including: Product usage and design, Configuration, Software updates, Third-party integrationsManaging tickets via ServiceNow and JIRA.Working under ITIL methodology and ensuring SLA compliance.Performance tuning and root cause analysis.
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Technical Environment
Operating Systems:
Windows Server / LinuxDatabases: