Description

Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application’s Distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

Key Responsibilities

Work as part of Operations team primarily supporting the Distributed applicationsRespond to incidents as well as work to identify proactive incident circumventionSupport the Batch Operations that occurs nightly for Distributed systemsWork on rotation basis between different shifts (including night shifts as needed) to support both night batches and the daytime Operations work alternatively.Identify and recommend performance enhancements/improvements for applicationsProvide on-call support and work during hours that accommodate a portion of the US work day or during the full US work day shift (India night shift) including weekends / holidaysWork towards ...