Responsibilities

• Provide technical assistance and support to customers and channel partners across the region, from enquiry to post-deployment support.
• Deliver product walkthroughs, technical workshops, and on-site/virtual training to uplift users’ application know-how.
• Configure motion control systems at customer sites, including commissioning, parameter tuning, and servo performance optimisation.
• Support pre-sales activities by proposing suitable technical solutions, conducting demos, and addressing application feasibility.
• Collaborate with customers to design and implement tailored motion applications for specialised use cases.
• Diagnose system issues, perform root cause analysis, and drive timely resolution to minimise downtime.
• Work with internal teams to relay field feedback and contribute to continuous product and solution improvements.
• Maintain technical documentation, application notes, and best-...