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Application Development Senior Analyst - HIH - Evernorth
The Cigna Group
📍
Hyderabad, India
Location
Hyderabad
Posted
June 10, 2026
Commute
Local Area
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Job Description
**Application Development Senior Analyst -** **Technology L1/L2 Production Support**
Position Overview
As a Technology L1/L2 Production Support Senior Analyst, you will provide L2 production support for enterprise healthcare applications. You will perform in-depth troubleshooting, manage incident resolution within SLAs, and drive automation and process improvement across Evernorth’s technology operations.
Responsibilities
+ Provide L2 production support for enterprise healthcare applications and services.
+ Perform in-depth troubleshooting and root cause analysis for complex application issues.
+ Manage and resolve P1/P2 incidents within defined SLA timelines.
+ Coordinate with development teams for defect resolution and hot fixes.
+ Create and maintain monitoring dashboards, alerts, and automated health checks.
+ Develop and update runbooks, SOPs, and operational documentation.
+ Automate routi...
Position Overview
As a Technology L1/L2 Production Support Senior Analyst, you will provide L2 production support for enterprise healthcare applications. You will perform in-depth troubleshooting, manage incident resolution within SLAs, and drive automation and process improvement across Evernorth’s technology operations.
Responsibilities
+ Provide L2 production support for enterprise healthcare applications and services.
+ Perform in-depth troubleshooting and root cause analysis for complex application issues.
+ Manage and resolve P1/P2 incidents within defined SLA timelines.
+ Coordinate with development teams for defect resolution and hot fixes.
+ Create and maintain monitoring dashboards, alerts, and automated health checks.
+ Develop and update runbooks, SOPs, and operational documentation.
+ Automate routi...