Application Development Senior Analyst - HIH - Evernorth
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Application Development Senior Analyst -Technology L1/L2 Production Support
Position Overview
As a Technology L1/L2 Production Support Senior Analyst, you will provide L2 production support for enterprise healthcare applications. You will perform in-depth troubleshooting, manage incident resolution within SLAs, and drive automation and process improvement acrossEvernorth’stechnology operations.
Responsibilities
Provide L2 production support for enterprise healthcare applications and services.
Perform in-depth troubleshooting and root cause analysis for complex application issues.
Manage and resolve P1/P2 incidents within defined SLA timelines.
Coordinate with development teams for defect resolution and hot fixes.
Create and maintain monitoring dashboards, alerts, and automated health checks.
Develop and update runbooks, SOPs, and operational documentation.