Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program.

Responsibilities:

• Work as part of a large transformational program team that will enable many lines of business in the enterprise.

• Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.

• Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.

• Build, configure and implement CAI applications.

• Design user experience for multimedia applications.

• In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Tech...