Department/Location:TechOps / Manila (fully on-site)

Reporting to: Head of Technical Operations

Working arrangement: Full-time employee (FTE)

Working hours: 9am to 6pm PHT (day shift)

Summary

RONIN International is a global market research company that addresses the needs of research agencies through a portfolio of services designed to deliver best-in-class data collection services with B2B, opinion former, and healthcare audiences worldwide.

We are on the lookout for an experienced IT Support Analyst to support day-to-day operations in our Makati City office and a distributed team of colleagues across the APAC region.

• Act as the first and second line of support for hardware, software, and connectivity issues across on-site Makati staff and remote APAC users in Indonesia, Hong Kong, and other APAC markets via phone, email, Teams, and remote desktop tools.
• Liaise with internet service providers and netwo...