JOB PURPOSE:

To efficiently manage the team of Creditors Controllers in order to ensure Accounts Payable operational excellence. Ensuring creditors controller competency standards are maintained and internal customer/vendor expectations are met.

KEY ACCOUNTABILITIES:

Team Delivery

• Monitor team delivery and performance and manage team workload by addressing and resolving bottlenecks to ensure a smooth process and adherence to agreed SLAs.

Business Process & System Improvement

• Identify areas for potential improvement and escalate to AP Manager.
• Identify possible system enhancements and drive these together with the AP Manager to ensure internal customer/vendor expectations are met.

Query Resolution and Exception Management

• Effectively manage the vendor invoice processing and query handling process and drive the resolution of issues by facilitating communication betw...