Transform post-sale engagement as AON3D's Senior Customer Success Director in Montréal. Embrace a hybrid work model while ensuring exceptional customer support and relationship management.
In this vital role at AON3D, you'll lead the end-to-end customer experience for both strategic and at-risk accounts. Your extensive background in technical account management and customer support will facilitate meaningful interactions with clients and enhance their satisfaction. You will drive renewal performance and lead escalations while aligning technical and commercial strategies.
Key Responsibilities:
• Oversee onboarding, training, and support for key customers
• Manage and resolve high-severity customer escalations
• Direct a customer success team focused on technical expertise
• Implement customer training sessions and follow-ups
• Structure commercial proposals for renewals and services
Requirements:
• 7+ years in customer success or related areas
• Strong back...