About the Team

At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems.

The Analytics & Automation team helps USRO operate more effectively and scale safely. The team builds automation, analytics, reporting, monitoring, and quality systems that improve how work is prioritized, reviewed, measured, and managed across the organization’s portfolio.

Our work includes workflow automation, operational health dashboards, queue and case analysis, quality measurement, classifier and evaluation feedback loops, alerting, reporting infrastructure, and decision-support tools. We partner closely with operational teams as well as Product, Engineering, Product Policy, Safety, and Sup...