📍 Local Job Near You
Analyst , Merchant Care(Product Technical Support)
Confidential
📍
singapore, Singapore
Location
singapore
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.
- Work with Engineering and Product teams where necessary to elevate and resolve issues.
- Prioritise and manage cases, documenting troubleshooting activity in a case management system.
- Build technical domain expertise for Checkout products and operate as part of a diverse and international team.
- Document your knowledge for the team by creating help articles for our internal knowledgebase.
- Manage your time effectively as workload and priorities change through the day.
- Proactively identify where an issue may require additional help or escalation.
- Gain a deep understanding of Checkout’s products and processes by attending training...