Description

Key Responsibilities

•Review and process incoming asset uploads—approve or reject based on metadata and compliance standards within a 48-hour SLA.

• Execute and manage bulk upload requests (e.g., agency or partner project files), ensuring accurate mapping and metadata application.

• Own curation and promotion of content in the Content Hub and Brand Hubs (homepage tile refreshes, featured assets) to keep sites relevant and campaign-aligned.

• Maintain and improve metadata quality: cleanse, enrich, and standardize metadata to improve discoverability and user experience.

• Serve as the primary point of contact for DAM users—provide troubleshooting, first-line support, and escalate issues as needed.

• Coordinate regularly with brands, agencies, and campaign teams to align assets with marketing plans and use cases.

• Develop and deliver user training (1:1 and group sessions), host office hours when needed, and cre...