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ANALYST II, CUSTOMER EXPERIENCE BACK OFFICE (INSTRUCTIONAL DESIGN LEAD)

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Qualfon Philippines
πŸ“ cebu city, Philippines
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Location cebu city
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Posted June 07, 2026
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Commute Local Area
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Job Description

OVERVIEW

RESPONSIBILITIES

Key Responsibilities

Instructional Design & Learning Strategy

  • Lead the end-to-end design and development of learning solutions for a wide range of business initiatives and programs
  • Conduct learning needs analysis and translate business requirements into effective learning strategies and solutions
  • Develop instructional frameworks, learning objectives, storyboards, outlines, and curriculum structures aligned with adult learning principles
  • Design engaging learning experiences across multiple modalities, including:
    • eLearning
    • Virtual Instructor-Led Training (VILT)
    • Instructor-Led Training (ILT)
    • Performance Support Materials
    • Hybrid and blended learning solutions
  • Build learner-centered content that includes activities, knowledge checks, assessments, and reinforcement strategies
  • Partner with stakeholders a...

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πŸ“ Location Details

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City
cebu city
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Country
Philippines
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Commute
Local Area

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