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ANALYST II, CUSTOMER EXPERIENCE BACK OFFICE (INSTRUCTIONAL DESIGN LEAD)
Qualfon Philippines
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cebu city, Philippines
Location
cebu city
Posted
June 07, 2026
Commute
Local Area
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Job Description
OVERVIEW
RESPONSIBILITIES
Key Responsibilities
Instructional Design & Learning Strategy
- Lead the end-to-end design and development of learning solutions for a wide range of business initiatives and programs
- Conduct learning needs analysis and translate business requirements into effective learning strategies and solutions
- Develop instructional frameworks, learning objectives, storyboards, outlines, and curriculum structures aligned with adult learning principles
- Design engaging learning experiences across multiple modalities, including:
- eLearning
- Virtual Instructor-Led Training (VILT)
- Instructor-Led Training (ILT)
- Performance Support Materials
- Hybrid and blended learning solutions
- Build learner-centered content that includes activities, knowledge checks, assessments, and reinforcement strategies
- Partner with stakeholders a...