DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. Overview The Analyst role is an entry-level position designed to build skills in ITIL practices and Continual Improvement methodologies as they relate to product development and service delivery. In this role, the Analyst will triage and manage multi-channel, Level 1 customer requests through a ticketing/helpdesk system, providing timely support for software and tools. The position also includes assisting customers with software installation, maintenance, troubleshooting, and repair, while ensuring a logical and efficient approach to all tasks. Acting as a front-line representative of DSS, Inc., the Analyst delivers excellent customer service and contributes positively to team collaboration and organizational success. Conditions of ...