Job Summary

Responsibilities
• Generate reports by gathering data and presenting it in a manner that is intuitive and professional
• Use reporting tools to monitor key performance metrics regarding backend errors
• Conduct research on issues encountered by customers and gather findings to produce comprehensive and insightful results
• Effectively communicate research findings in a clear and concise manner that is easily understood by business units, IT, and executives alike
• Provide full support during production releases, with the willingness to provide before/after-hours support when needed
• Properly document issues and findings regarding all aspects of the job
• Train and mentor junior members of the team to ensure quality and efficiency of work performance is minimally affected
• Use work collaboration tools to effectively manage tasks and assign items accordingly

Area of expertise (Skills)...