At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life. Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler. Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here. What You'll Do:
Serve as the primary point of contact for escalated customer inquiries that could not be resolved at the first level of support.
Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance.
Utilize your in-depth knowledge of the fintech industry, including regulations, compliance requirements, financial processes, investment products, and technological platforms, to addr...