Analyst, Customer Fulfillment (Mandarin)
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Job Description
Description
ABOUT THE ROLE:
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
KEY RESPONSIBILITIES:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practi...